Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations related to subscriptions and payments made on BrainBoard (the "Service"). We are committed to fair and transparent billing practices.

By using BrainBoard and making a payment, you agree to this Refund and Cancellation Policy. If you do not agree, please do not proceed with the payment.

You may cancel your BrainBoard Pro subscription at any time through the Billing & Plans page in your account settings.

How to Cancel

• Log in to your BrainBoard account
• Navigate to Settings → Billing & Plans
• Click "Manage Billing" and follow the cancellation process
• You will receive a confirmation email upon successful cancellation

Effect of Cancellation

• Your subscription will remain active until the end of the current billing period
• After the billing period ends, your account will revert to the Free plan
• Your boards and data will be retained but limited by Free plan restrictions
• You will not be charged for the next billing cycle after cancellation

We offer refunds under the following circumstances:

Full Refund

• If you cancel your subscription within 7 days of the initial purchase
• If a payment was made in error or as a duplicate charge
• If the Service was not accessible due to a technical issue on our end for more than 48 consecutive hours

Partial Refund

• Pro-rata refund for the unused portion of the billing period if you cancel after the 7-day window and experience a significant service disruption

The following are not eligible for refunds:

• Subscriptions cancelled after the 7-day initial period (unless due to service failure)
• Add-on services or premium features purchased separately
• Payments made for past billing periods
• Accounts terminated due to violation of our Terms of Service

To request a refund:

1. Contact our Billing team at brainboard@vistaarnexus.in
2. Include your account email, order/transaction ID, and reason for the refund request
3. We will review your request within 3-5 business days
4. If approved, the refund will be processed to your original payment method within 7-10 business days

You will receive an email notification once the refund has been processed.

We accept payments through Cashfree, which supports the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Wallets

Refunds will be credited back to the original payment method used for the transaction.

If you notice an unauthorized or incorrect charge on your account:

1. Contact us immediately at brainboard@vistaarnexus.in
2. Provide your account details and the transaction in question
3. We will investigate and respond within 48 hours
4. If the charge is found to be erroneous, a full refund will be issued

You may also contact your bank or payment provider to initiate a chargeback if needed.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for BrainBoard can be contacted at:

The Grievance Officer will acknowledge your complaint within 24 hours and endeavor to resolve it within 30 days from the date of receipt.

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

Continued use of the Service after any changes constitutes acceptance of the updated policy.

For any questions about this Refund and Cancellation Policy, please contact us: